Terms of Service

1. Agreement to Terms

By accessing or using the services of System Blue Solutions ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all clients, visitors, and users of our platform.

2. Our Services

System Blue Solutions provides offshore Virtual Assistant (VA) and Executive Assistant (EA) placement and management services. Our services include:

• Matching clients with pre-vetted offshore Virtual Assistants.
• Ongoing supervision and quality management of placed VAs.
• A client dashboard for task management and communication.
• Payroll processing and HR support for your VA.

3. Client Responsibilities

• Provide clear and lawful task instructions to your assigned VA.
• Maintain confidentiality of your account credentials.
• Pay all fees promptly according to your selected service package.
• Not engage, solicit, or hire your assigned VA directly outside of System Blue Solutions during or within 12 months after your service agreement.
• Use the platform and services only for lawful business purposes.

4. Payment Terms

Service fees are billed monthly in advance based on your selected package (Starter, Professional, or Premium). By subscribing:

• You authorize us to charge your payment method on the billing date each month.
• All fees are non-refundable except as expressly stated in this agreement.
• We reserve the right to suspend services if payment is overdue by more than 7 days.
• Prices may be adjusted with 30 days written notice.

5. Service Level & Performance

We strive to maintain high service quality through regular supervision, performance reviews, and quality scoring of all Virtual Assistants. While we make every effort to ensure your VA meets expectations, individual task outcomes depend on the clarity of instructions and nature of tasks assigned. We are not liable for business outcomes or decisions made based on VA-completed work.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the service engagement. Your VA will sign a confidentiality agreement prior to starting work. We expect clients to similarly protect any information shared with them about our processes and personnel.

7. Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination:

• Access to the client dashboard will be revoked at the end of the billing period.
• Any outstanding balances become immediately due.
• The non-solicitation obligation in Section 3 remains in effect for 12 months.

We reserve the right to terminate services immediately for violations of these terms, non-payment, or abusive treatment of our team members.

8. Limitation of Liability

To the maximum extent permitted by law, System Blue Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services. Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

9. Intellectual Property

Work product created by your VA on your behalf and paid for through our services belongs to you. The System Blue Solutions platform, brand, and proprietary processes remain the exclusive property of System Blue Solutions.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through binding arbitration before resorting to litigation.

11. Contact Us

For questions about these Terms of Service, please contact: